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Privacy Policy

Our Commitment

At Paisley Robertson Pty Ltd (PR) we recognise that your privacy is important. We are bound by and are committed to supporting the Australian    Privacy Principle’s   (APP) set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012. The information set out below is largely a summary of our obligation under the APP.


Paisley Robertson Pty Ltd has created this privacy policy (“Privacy Policy”) in order to demonstrate our firm commitment to privacy.

  1. This Privacy Policy applies to personal    information collected by our firm.
  2. PR will update this Privacy Policy as required. If it is changed, the changes will be posted either on our website or to you so that you are always aware of the sort of information collected, how the information may be used, and under what circumstances it may be disclosed by us.
  3. Please note that if at any time we are required by law to release information about you or your organisation we must cooperate fully.
  4. This Privacy Policy does not apply to:
    1. Acts or practices of PR that are directly related to employee records of current or former employees.
  5. If we are unable to obtain the appropriate and relevant standard of information from you we will not be able to deliver the level of service required by our profession.

Our main  purposes for collecting personal information are to facilitate the preparation of statutory and management accounting records, taxation obligations, Self Managed Super Fund audit and advisory services and to update our records. At or before  the time or as soon as practicable after we collect personal information  from you, we will take reasonable  steps  to inform  you why we are collecting  that personal  information,  who  else we might disclose that  personal information to and what may happen if you do not provide personal information to us.

Why and how does PR collect the information and how is it used by PR

  1. We are subject to certain legislative and regulatory requirements that necessitate    us obtaining and holding detailed information that   personally identifies you and I or contains information or an opinion about you. In addition, our ability   to provide you with a comprehensive service is dependent on us obtaining certain personal and financial information about you.
  2. We may use the personal information collected from you for the purpose of providing you with direct marketing material such as articles that my be of interest  to you. You may, by contacting us by any of the methods  detailed  in this policy  statement, request not to receive such information and we will give effect to that request. Please allow two weeks for your request to be actioned.

How will PR Keep your Personal Information Secure

  1. We hold personal information on secure IT systems. All IT systems are appropriately updated with passwords, virus scanning software and firewalls where needed. Any paper records are only accessible to employees and others as they are needed. Any  paper records are held within an office that is locked and security protected at night.
  2. We take reasonable steps to ensure that information is accurate, up-to-date, and complete as well as relevant, having regard to the purpose of the use or disclosure,    and also to protect the information we retain from misuse, interference, such as   attacks on our computer systems, loss and from unauthorised access, modification   or disclosure. We will not retain any of your information for any longer than it is   required by us, except to satisfy legal requirements. We will destroy or de-identify   your personal information when it is not longer required. We will do this by shredding paper copies and deleting electronic records containing personal     information about the individual or permanently de-identifying the individuals with those records.

Correcting and Updating your Personal Information

  1. You may access the personal information we retain and request corrections. We will not provide you access to personal information which would reveal any confidential    formulae or the detail of any in-house evaluative decision making process, but may  instead provide you with the result of the formulae or process, or an explanation of the result.
  2. We reserve the right to charge a reasonable fee for searching for and providing access to your personal information. In the event we refuse access to your personal   information, we will provide you with a written explanation of that refusal and the mechanisms available to complain about the refusal.
  3. We will take reasonable steps to correct the personal information about you that we hold to  ensure that it is up-to-date, accurate, complete, relevant and not misleading. However, the accuracy of the personal information is also dependent to a large degree on the information you provide and you should advise us if there are any errors in your personal information.
  4. You are entitled to obtain access to the information which we hold about you by telephoning the Privacy Manager on 02 6921 4566, by email, or writing to:  Paisley Robertson Pty Ltd, PO Box 675, Wagga Wagga NSW 2650.

Personal Identifiers

In some circumstances, we are required to collect government related identifiers, for example, your Tax File Number. We will not use or disclose this information other than when required to do so by law or when consented  to by you.

Privacy Complaints

If you wish  to complain about  any  breach  or potential   breach  by us of the  Privacy Policy,   or the Australian Privacy Principles, you should contact the Firm’s  Managing Partner by any methods contained in this policy statement. Your complaint will be considered within seven (7) days and responded to accordingly. It is our intention to use our best endeavours to resolve any complaint to your satisfaction. However, if you are unhappy with our response,   you are entitled to contact the Office of the Australian Information Commissioner, Level 3, 175 Pitt Street, Sydney NSW 2000; Telephone 1300 363 992; Email;,     who may investigate your complaint further.